At eSIM1st, we understand that unexpected situations can arise after your purchase. You can request a refund under certain conditions, such as if you bought an eSIM without verifying its compatibility with your device, if you canceled your trip, or if you no longer need the eSIM.
Additionally, should you encounter connection issues, we offer full or partial refunds based on the circumstances. Once your refund request is approved, the funds will be returned to the same payment method used for the original purchase. The refund process typically takes 5 to 10 business days. For further details, please refer to our Refund Policy for comprehensive terms and conditions.