Refund Policy

Peace of Mind with Your Purchase

We know that plans can change, which is why we offer a flexible refund policy for up to 6 months after your purchase. Whether you no longer need your eSIM, encounter device compatibility issues, or face connection problems, we’re here to assist.

Types of Refunds

Refund for Service Withdrawal

If your plans change and you no longer need your eSIM, you’re eligible for a full refund, provided the following conditions are met:

• Your eSIM was purchased directly from the eSIM1st website.
• The eSIM has not been activated yet.
• If the eSIM has been activated or used, we’ll assess your case individually and provide the best solution.
• The purchase was made within the last 6 months.

Refund for Device Compatibility or Lock Issues

If your eSIM is incompatible with your device, we’ll issue a full refund, provided:

• You have not scanned the QR code.
• You have not used any data from the plan.
• The purchase was made within the past 6 months.
• You provide proof of the incompatibility or device lock, such as a screenshot or other supporting documentation.

Refund for Connection Issues

In cases where your eSIM fails to work due to issues with eSIM1st or the network infrastructure at your destination, we offer either a partial or full refund. To qualify:

• You must report the connection issue to our Customer Support Team before your trip ends.
• If you contact us after your trip, a refund may not be possible.
• A partial refund may be available, subject to administrative fees (£2.6/€3.2/$3.4), depending on your data usage.

Refund Process

To request a refund, simply reach out to our Customer Support Team at support@esim1st.com with the necessary information and any supporting documents. We’ll guide you through the process to ensure your refund is handled smoothly.