No technical knowledge? No problem. We've simplified it for you.

Follow our step-by-step guide and enjoy instant connectivity in no time. No hassle, no delays—just smooth installation.

What You Need to Know Before Installing Your eSIM

Before installing your eSIM, make sure your device supports eSIM technology, such as recent smartphones or tablets. Ensure you have a stable internet connection, either Wi-Fi or mobile data.

When Should You Install Your eSIM?

We recommend installing your eSIM while connected to a reliable internet source, like Wi-Fi or stable mobile data, to ensure a smooth setup process. If you're preparing for a trip, it's best to Install your eSIM a day before travel. Data starts automatically in covered areas.

How to install and activate your eSIM on Android Devices

Once you've purchased a eSIM data package from us, you need to install and activate your eSIM (digital SIM card) on your Android device so it's there when you need it.

  • Installation with QR Code

  • Manual Installation

Go to Setting on your device 

Open Settings:

> Locate and open the Settings app on your Android/Samsung device.

 

Navigate to Connections:

> In the Settings menu, tap on Connections.

 

Select SIM Manager:

> In the Connections menu, scroll down and tap on SIM Manager.

 

Add eSIM:

>Under the eSIMs section, tap on Add eSIM.

 

(Depending on your device, it might also say “Add mobile plan”)

Scan QR Code

Select "Scan QR Code":

> Under the options displayed, tap on Scan QR code from eSIM1st.

 

Scan the QR Code:

> Use your device's camera to scan the QR code provided by eSIM1st. Ensure the QR code is clearly visible and fits within the scanning frame.

 

If you have a Samsung Galaxy S22 or newer, tap the photo icon to upload a screenshot of your QR code instead.

Finalize the eSIM installation

Add Data eSIM:

> On the Add Data eSIM screen, tap the Add button to initiate the process.

 

Wait for the eSIM to Be Added:

> The device will display a message saying Adding Data eSIM.... Wait for the process to complete. This may take a few moments.

 

Complete Setup:

> Once the eSIM is successfully added, you will be redirected back to the SIM Manager screen. Tap Done to finish the setup.

Configure your eSIM

Enable eSIM:

> In the SIM Manager menu, locate your eSIM under the eSIMs section and ensure the toggle next to it is turned on.

 

Select Mobile Data:

> Scroll down to the Preferred SIMs section and tap on Mobile data.

 

Choose eSIM:

> In the Mobile data SIM options, select your eSIM from the list.

 

Confirm the Change:

> A confirmation dialog will appear asking if you want to change the mobile data SIM to the selected eSIM. Tap Change to proceed.

Go to Setting on your device 

Open Settings:

> Locate and open the Settings app on your Android/Samsung device.

 

Navigate to Connections:

> In the Settings menu, tap on Connections.

 

Select SIM Manager:

> In the Connections menu, scroll down and tap on SIM Manager.

 

Add eSIM:

>Under the eSIMs section, tap on Add eSIM.

 

(Depending on your device, it might also say “Add mobile plan”)

Enter Activation Code

Select Scan QR Code:

> Tap Scan QR code.

 

Enter Activation Code:

> Tap Enter activation code and manually input the code, SMDP+ Address and the Activation Code (SMDP+ ID), provided by eSIM1st

Finalize the eSIM installation

Add Data eSIM:

> On the Add Data eSIM screen, tap the Add button to initiate the process.

 

Wait for the eSIM to Be Added:

> The device will display a message saying Adding Data eSIM.... Wait for the process to complete. This may take a few moments.

 

Complete Setup:

> Once the eSIM is successfully added, you will be redirected back to the SIM Manager screen. Tap Done to finish the setup.

Configure your eSIM

Enable eSIM:

> In the SIM Manager menu, locate your eSIM under the eSIMs section and ensure the toggle next to it is turned on.

 

Select Mobile Data:

> Scroll down to the Preferred SIMs section and tap on Mobile data.

 

Choose eSIM:

> In the Mobile data SIM options, select your eSIM from the list.

 

Confirm the Change:

> A confirmation dialog will appear asking if you want to change the mobile data SIM to the selected eSIM. Tap Change to proceed.

Well done!

Your eSIM is installed and ready for activation.

Please activate your eSIM only upon arrival at your destination

 

Enable Data Roaming

Open Connections Settings:

> Go to Settings on your device and tap on Connections.

 

Access Mobile Networks:

> In the Connections menu, tap on Mobile networks.

 

Enable Data Roaming:

> Locate the Data roaming option and toggle it on. This will allow your device to use mobile data while roaming.

 

Confirm Roaming Activation (if prompted):

> If a warning message appears regarding additional charges for roaming, confirm to proceed.

If you completed the steps but your eSIM didn’t install correctly, contact our Technical Support at support@esim1st.com. 

 

Our team is available to assist with any iPhone eSIM activation questions.

Running Into Issues? Here's How to Fix Them!

How to Ensure Your eSIM Data Package Activates on Your Device

For Android devices like Samsung or redmi, your data package activates only after completing the necessary activation steps. Ensure you're in the correct country or region for the eSIM to work as intended. Once the steps are followed, always confirm activation with your carrier for a seamless experience.

The QR code won’t scan, or the camera doesn’t detect it?
  • Ensure the QR code is well-lit and free of smudges.
  • Clean your camera lens.
  • Increase screen brightness if scanning from another device.

The eSIM setup process completes, but the plan isn’t active?
  • Restart your phon after installation.
  • Ensure you are connected to Wi-Fi or cellular data during activation.
  • Confirm with your carrier that your eSIM is provisioned correctly.
  • Check that your Android is updated to the latest version.

Weak signal or no network after activating the eSIM?
  • Verify that the eSIM profile is enabled.
  • Toggle Airplane Mode on and off to refresh network connections.
  • Reset network settings.
  • Contact your carrier to confirm network coverage in your area.

The eSIM doesn’t appear in your Cellular Plans after activation?
  • Ensure the QR code was scanned correctly.
  • Check for pending updates.
  • Delete and re-add the eSIM profile.

Multiple eSIM profiles create confusion or disrupt connectivity?
  • Ensure only one eSIM profile is active at a time.
  • Disable unused profiles via Settings.
  • Clearly label your eSIM profiles for easy identification (e.g., "Work" and "Travel").

Can I use an eSIM and a physical SIM simultaneously?

Yes, many Android devices support using both an eSIM and a physical SIM at the same time. This feature, known as Dual SIM Dual Standby (DSDS), Ensure your device is compatible and check with your carrier for specific activation details.

Is an eSIM as secure as a physical SIM?

Yes, eSIMs are encrypted and offer comparable security to physical SIM cards.

You accidentally removed the eSIM profile from your iPhone?
  • Contact your carrier to reissue the QR code or manual setup details.
  • Re-add the eSIM.

The eSIM worked at home but stopped after entering a new country?
  • Ensure roaming is enabled for the eSIM.
  • Check that the carrier supports roaming in the destination country.
  • Purchase a local eSIM plan for better connectivity abroad.

eSIM doesn’t work on your new device after switching phones?
  • Contact your carrier to deactivate the eSIM on your old device and activate it on the new one.
  • Use the carrier’s app or website for quick eSIM transfers if supported.

Do I need Wi-Fi to set up an eSIM abroad?

Yes, you’ll need Wi-Fi for initial activation if cellular service isn’t available.

Can my eSIM be hacked?

It’s extremely rare. Protect your phone with a strong passcode and enable two-factor authentication for added security.

Our 24/7 support team is ready to assist you anytime

Whether you need help before or during your trip, you can reach us at support@esim1st.com for prompt and reliable assistance, ensuring a smooth experience.

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