Is eSIM Installation Really That Simple?

Getting started has never been easier. With our quick and simple process, you can install your eSIM in less than two minutes—no technical expertise required! 

What You Need to Know Before Installing Your eSIM

Before installing your eSIM, make sure your device supports eSIM technology, such as recent smartphones or tablets. Ensure you have a stable internet connection, either Wi-Fi or mobile data.

When Should You Install Your eSIM?

We recommend installing your eSIM while connected to a reliable internet source, like Wi-Fi or stable mobile data, to ensure a smooth setup process. If you're preparing for a trip, it's best to Install your eSIM a day before travel. Data starts automatically in covered areas.

Are you ready to install your eSIM?

iPhone or iPad

Samsung / Android

Google Pixel

Frequently Asked Questions

Discover more about using international eSIM for prepaid data, or contact our team directly for expert assistance.

How to Request a Refund with eSIM1st?

At eSim1st, we understand that unexpected situations can arise after your purchase. You can request a refund under certain conditions, such as if you bought an eSIM without verifying its compatibility with your device, if you canceled your trip, or if you no longer need the worldwide eSIM. Additionally, should you encounter connection issues, we offer full or partial refunds based on the circumstances.

Once your refund request is approved, the funds will be returned to the same payment method used for the original purchase. The refund process typically takes 5 to 10 business days. For further details, please refer to our Refund Policy for comprehensive terms and conditions.

Will I Keep My WhatsApp Number with eSIM?

Yes, you can retain your WhatsApp number along with all your conversations and contacts. Enjoy seamless messaging and calling just as you normally would while using your worldwide eSIM.

When Will I Get My eSIM?

You will receive your eSim1st eSIM almost instantly after completing your payment. The eSIM will be sent directly to the email address you provided during your purchase. This means no more waiting for physical SIM cards to arrive—connect immediately and start your journey!

How Can I Check My Data Usage?

To check your remaining data balance with eSim1st, simply log into your account. This will give you a clear overview of your usage and remaining data. Alternatively, you can also view your data balance directly from the settings on your device. Staying informed about your data consumption ensures you stay connected without interruptions while traveling.

Can I Share My eSIM Data with Other Devices?

Data sharing is available for certain eSIMs, primarily those labeled as Unlimited Data. This feature allows you to share your connection with other devices. To confirm whether your eSIM supports data sharing.

When Does My eSIM Data Plan Begin?

Once you scan the QR code on your phone, your eSIM will be activated, and your data plan will start immediately. It’s important to note that you will retain your existing phone number, allowing you to make and receive calls just as you normally would. Enjoy seamless connectivity without the need for a new number!

What If I Lose or Delete My eSIM QR Code?

If you delete or lose your eSIM’s QR code, don’t worry! Simply reach out to our 24/7 customer support team at support@esim1st.com or use our online chat. We’ll promptly resend the QR code to your email for easy reinstallation.

Which Mobile Network Will My eSIM Connect to at My Destination?

Your eSIM will connect to various local mobile networks that eSim1st partners with at your destination. For more detailed information on specific networks.

Can You Install Multiple eSIMs on One Device?

Yes, many modern devices support multiple eSIMs. This is especially useful for managing separate data plans or using different carriers. You can easily switch between profiles in your device settings.

Is It Possible to Use My SIM Card and eSIM1st eSIM Together?

Yes, you can use your SIM card and eSim1st eSIM simultaneously on an Apple device. This allows you to designate your physical SIM for phone calls and SMS while using the eSim1st eSIM for cellular data. However, keep in mind that if your SIM card remains active, your network provider may charge data roaming fees for making calls or sending SMS messages. It's advisable to monitor your settings to avoid unexpected charges.

How Many Times Can I Use My eSIM?

You can use your eSim1st eSIM multiple times, particularly when changing devices during your travels. However, it's important to note that you can transfer your eSIM to only two devices: the original device and one additional new device. Once the eSIM is installed on a new device, you cannot reinstall it on the original device. To switch devices, you must first remove the eSIM from the original device before installing it on the new one. This ensures a smooth transition without losing connectivity.

When is the Best Time to Set Up My eSIM?

We recommend setting up your eSIM while connected to WiFi, ideally just before your departure. This ensures a smooth installation process without any interruptions. Alternatively, you can wait until you arrive at your destination to activate the eSIM; just remember that you will still need a WiFi connection for the initial setup.

Is Any Documentation Needed to Purchase an eSIM?

No documentation is required to purchase a worldwide eSIM. Simply select your desired data plan, place your order, and you’re ready to go. Enjoy a hassle-free experience with no paperwork needed!

Can I Make Calls and Send SMS with eSIM1st eSIM?

With your eSim1st eSIM, you can only use mobile data, as it does not provide a local phone number for calls or messages. However, you can still make calls and send messages using apps like WhatsApp.

How Reliable Is eSIM1st's Network Coverage?

Our network coverage is exceptional and continually improving. With an eSim1st eSIM, you’ll connect to the top mobile networks globally, including providers like Vodafone, AT&T, and Orange. Plus, we offer 5G coverage in over 50 countries, with new locations being added regularly for enhanced connectivity during your travels.

How to Delete My eSIM1st eSIM After Use?

You don’t need to delete the eSim1st eSIM after using your data, but if you prefer to do so, simply navigate to your phone’s SIM card manager. There, you can easily remove the eSIM from your device settings.

Our 24/7 support team is ready to assist you anytime

Whether you need help before or during your trip, you can reach us at support@esim1st.com for prompt and reliable assistance, ensuring a smooth experience.

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eSim1st provides prepaid travel data across 200+ countries. Enjoy a steady, affordable internet connection anywhere you travel.

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